Water bills are mailed at the end of each month. Bills are due on the fifth (5th) day of the month beginning in April 2022 but not late until after the 20th day of the month. Water service is disconnected after the 30th day of the month if the bill is not paid in full. Once water has been disconnected full balance including reconnected fee must be paid to have service restored. Signature required on all reconnections if customer chooses to have service unlocked and turn on. If no signature, service will only be unlocked.
Only one dwelling or residence can be served by a meter. Each residence must have its own water meter!
Each customer purchasing/renting a property must pay a $150.00 connection fee to open a water account before using water service. All new accounts must complete any and all forms in office. All new customers must provide a valid ID, a rental agreement or closing statements/deed before service can be unlocked. (Other documentation might be required) – As of March 26th 2025, a Landlord/Tenant Guarantee must be signed by landlord and tenant for all rental property before service can be turned on at property.
New Accounts and Final Accounts for out-of-state customers only can be done electronically. All forms must be notarized.
All new services after 2 p.m. will be unlocked the following business day.
Return check fee: $30.00 – If an account has two return checks within one year, then the account will be on a cash or money order basis only.
Reconnect fee: $100.00 As of June 10th 2021 for non-payment on customer accounts. For accounts paid online for reconnect without signing a reconnect work order – the lock/tie will be removed and customer will be responsible for turning water on at meter.
After Hours reconnect Fee (2pm -4pm) will be an additional $65.00 for accounts that have been disconnected due to non-payment on the same day of disconnection.
Service Fee : $30.00
Meter tamper fee: $250.00 – This Fee also includes cutting meter lock/tie.
Temporary Service Fee: $50.00 (24 hours) – Temporary Service is only available Monday thru Thursday up to 24 hours.
To final any and all water services the account holder must be present and provide a valid ID and provide a forwarding address for any refunds or final bills.
Please call our office at (205) 338-3725 for all requirements on new meter installs.